Terms & Conditions

I – GENERAL PROVISIONS

The following Terms and Conditions ("T&C’s") govern all orders placed with Alkapuree for products and services available on our website ("Site"). By using our Site and placing an order, you agree to comply with these T&C’s.

Alkapuree reserves the right to update or modify these T&C’s at any time. The version applicable to your order is the one published on the Site at the time of purchase.

II – WEBSITE INFORMATION & ACCESS

Alkapuree operates as an e-commerce platform, accessible 24/7. However, availability may be affected due to technical maintenance, security updates, or unforeseen circumstances.

We do not guarantee uninterrupted access and may update the Site for regulatory or business reasons.

III – ACCOUNT REGISTRATION

To place an order, you must create a personal account by providing accurate details.

• ✔ Ensure all details provided are accurate and up to date.
• ✔ Accept full responsibility for maintaining account confidentiality.
• ✔ Must be of legal age and have a valid payment method.

IV – PRODUCTS

Products available for purchase are described and updated regularly on our Site. However, in case of errors or stock depletion, Alkapuree cannot be held liable for canceled orders.

• ✔ Request an exchange or refund under our Return Policy.
• ✔ Contact our Customer Service Team at support@alkapuree.com.

V – PLACING AN ORDER

To place an order, customers must follow the checkout process and confirm the purchase.

• ✔ Add/remove products from the cart.
• ✔ Review total costs, including GST and shipping fees.

VI – ORDER REFUSAL OR CANCELLATION

• ✔ Remove products from the Site at any time.
• ✔ Modify product details, pricing, or availability.
• ✔ Cancel orders due to suspected fraud, non-payment, or other disputes.

VII – PRICING & PAYMENT TERMS

All prices on the Site are listed in INR for domestic orders and USD for international orders.

• ✔ Credit/Debit Cards
• ✔ UPI & Digital Wallets
• ✔ PayPal (for international orders)

VIII – SHIPPING & DELIVERY

Orders are processed within 2-3 business days. Delivery within India takes up to 7 days.

For more details, please review our Shipping Policy.

IX – RETURNS & EXCHANGES

• ✔ Returns are only accepted for damaged or defective products.
• ✔ You must initiate a return request within 7 days of receiving your order.
• ✔ Refunds/exchanges will only be processed after inspection of the returned item.

X – INTELLECTUAL PROPERTY

All content on the Alkapuree Site is the exclusive property of Alkapuree and is protected under intellectual property laws.

XI – LIABILITY & LIMITATION

Alkapuree is not liable for incorrect shipping addresses, delivery delays, or technical errors affecting the website.

XII – GOVERNING LAW

These Terms & Conditions are governed by the laws of India. Any disputes shall be resolved in the courts of [City, India].

XIII – CONTACT US

For questions regarding these Terms & Conditions, please reach out to us:

• 📧 Email: support@alkapuree.com
• 📍 Address: [Company Address]
• 📞 Phone: [Customer Support Number]